Conflict Resolution in the Workplace

CPD, IIRSM & Institute of Hospitality Approved

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This Conflict Resolution in the Workplace video learning course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It also covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. This can be through the use of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Pass percent required: 70%

Target Audience

This video learning course is aimed at supervisors and managers that want to develop effective conflict resolution methods and can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skill.

Advantages

• Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.
• CPD approval means that this Conflict Resolution in the Workplace video learning course can be used by those that need to prove they are continually developing themselves.
• Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Further Progression

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.

Recommended System Requirements:

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).